The overall goal to achieve: becoming efficien

• Removing any obstacles that might hinder growth
• Anticipating future bottlenecks
• Increasing efficiency and productivity
• Eliminating time-consuming and tedious tasks that add no value
• Boosting team motivation
• Enhancing customer satisfaction and loyalty
• Strengthening brand image

The question to ask for any digitization is: what creates value within the activity?

Digitizing business requires focusing on processes that bring the most value to the organization, notably:

• those that involve the most people,
• those that are core to the business,
• those that have a direct impact on deliverables,
• those that affect the customer experience, or more broadly, relationships with stakeholders.

If an action or condition does not require human intervention, it should be automated.

Based on the operational workflow of your business process, it’s important to identify the condition(s) that trigger the next step associated with an action.

A comprehensive strategy for digitalizing processes is built on 4 pillars:

• What actions and data pertain to process inputs?
• What tasks and data are involved in process outputs?
• Which automated control actions record my activity in accordance with my business reference framework?
• What are the relevant indicators capable of measuring activity?

Deciding between adopting the traditional Waterfall (V-cycle) methodology or opting for Agile? The success of a process digitization project relies on effective organization.

Some tools are more suitable than others for the specificities of an organization, business document processes, data management needs, and specialized requirements.

Depending on your expectations and market, it may be more advantageous to opt for the development of a custom business software solution.